Create Individual Booking Guide

📋 Table of Contents

Overview

This guide explains how to create individual delivery bookings for the Formula 1 Heineken Las Vegas Grand Prix.

Prerequisites

  • ✅ Registered account and logged in
  • ✅ Delivery details (date, time, location)
  • ✅ Company and contact information
  • ✅ Vehicle specifications
  • ✅ Exempt code added to your profile, if you have one (add it before booking)

Step 1: Start a Booking

  1. From Dashboard: After logging in, you'll see your user dashboard
  2. Click "Schedule Delivery": Select the "📅 Schedule Delivery" card and click Schedule Now
  3. Welcome Screen: Shows the event details and a list of delivery locations. Click Start Delivery Scheduling

Step 2: Contact Information

Required Fields:

  • Name of Person Creating Booking
  • Email Address: All booking correspondence and confirmations go to this address
  • Phone Number: Mobile preferred

Step 3: Shipping Information

Fields:

  • Shipping Company Name *
  • Shipping Company Contact *: Primary contact person for this delivery
  • Shipping Company Contact Number *: International format with country code, mobile preferred
  • Trucking Company (optional): If different from the shipping company
  • Truck Type / Size *: Below 30' or Above 30'

Step 4: Delivery Information

Location Selection:

Available Delivery Locations:
  • Paddock / GPP (Team Hospitality, Grand Prix Plaza, Paddock Club, Team Freight)
  • Pit Lane
  • Turn Club / Pot Belly
  • West Harmon (Grand Stand, LVGP Logistics, Race Ops)
  • Flamingo / North Koval
  • Sphere / Manhattan
  • East Harmon BOH
  • East Harmon Triangle
  • LVGP Ops Compound
  • Do&Co Kitchen 1 / Ochoa
  • South Koval (Suites)
  • ETC & IBC Compound
  • Start/Finish (Crane)

Click "Click Here To View Locations" on the form to see where each location is.

Date Selection:

  • Delivery Date: Use the date picker
  • Date Range: October 19 to November 27, 2026
  • No deliveries on October 25
  • Some locations don't accept deliveries on every day. If a location has no slots on the date you pick, you'll be asked to choose another date

Receiving Information:

Required Fields:
  • Receiving Company: Company that will receive the delivery
  • Receiving Contact Name: Person to contact on delivery
  • Receiving Contact Number: International format with country code, mobile preferred

Click Check Availability to see time slots. For Paddock / GPP the button reads Next and takes you to the Lifting Services step first.

Step 5: Lifting Services (Paddock / GPP only)

This step only appears for Paddock / GPP deliveries. If you don't need lifting, leave the box unchecked and click Check Availability.

  1. Check "Will you require telehandler or lifting services?"
  2. Select the services you need:
    • Truck/Trailer Loading/Unloading Services
    • Telehandler Service Paddock Club
  3. Fill in the Cargo Details: description, total pieces, heaviest weight, dimensions of the largest piece, and any special instructions
  4. For telehandler, enter your Suite Number (PC201-PC211 or PC301-PC315). The suite sets the lifting access point
  5. Choose an Estimated Duration (1 to 8 hours)
  • Timing: lifting starts when your delivery window ends. An 8:00-10:00 delivery gets the telehandler from 10:00 to 12:00 and unloading at 10:00
  • Dates: telehandler service is available October 26 - November 16 and November 22 - 26, 2026 (last window on November 26 is 12:00 - 2:00 PM); unloading/loading October 26 - November 27, 2026
  • Hours: the telehandler runs 6:00 AM - 8:00 PM, so the delivery must end by 6:00 PM to include it
  • Capacity: one telehandler team per time window through November 1, two from November 2 (using different access points). If lifting isn't available for the slot you pick, you'll be asked to choose another time
  • Roof suites (PC401-PC403) are crane access only; contact LVGP to arrange these
  • Lifting services are billed directly by LVGP

Step 6: Select Time Slot and Confirm

Available Time Slots:

  • Time slots are shown for the date and location you selected. Slot times differ by location and day
  • Slots show availability:
    • Available: Green, with the number of spaces left. Click to select
    • Booked: Purple, can't be selected
  • Select a slot and click Confirm Booking

Confirmation:

  • Confirmation Number: shown on screen (format: LVGP1106ABCD1234), plus a lifting confirmation number (LIFT...) if you booked lifting
  • Confirmation Email: sent to the booking email address, with a PDF confirmation and directions for your delivery location
  • On Screen: Save as PDF, Print Summary or start a New Booking

Lifting Without a Delivery

To request lifting on its own, or for a delivery you've already booked, use the "🏗️ Lifting & Telehandler Service" card on your dashboard. The six-step form asks for your contact details, the services and suite, the date and 2-hour window, receiving and shipping details, cargo details, and billing information. You can link it to an existing delivery by entering that delivery's confirmation number.

Questions about lifting: f1lvgp_liftingservices@twigroup.com

Important Booking Rules

Timing Restrictions:

  • Event Period: Deliveries only between October 19 - November 27, 2026 (none on October 25)
  • Time Slots: Based on location capacity and availability
  • Advance Notice: Book as early as possible for best availability
  • Exempt Code: If you have one, add it in Profile Settings before booking. Bookings without one are charged the $100 marshalling yard fee

Field Requirements:

  • Required Fields: Marked with asterisk (*) must be completed
  • Phone Format: International format with country code required
  • Mobile Preferred: Mobile numbers recommended for urgent communications

Vehicle Restrictions:

  • Below 30': Standard access to most locations
  • Above 30': May have limited location availability
  • Location Specific: Some locations have vehicle size restrictions

Troubleshooting

Common Issues:

"Please fill in all required fields" Error:

Solutions:
  • Complete all fields marked with asterisk (*)
  • Verify phone numbers include country code
  • Ensure dates are within allowed range
  • Select truck type from dropdown

"No Available Slots" Message:

Solutions:
  • Try different dates within the event period
  • Select alternative delivery locations
  • Choose different truck type if available
  • Check earlier or later in the event period

Phone Number Format Issues:

Required Format:
  • Include country code: +1 (555) 123-4567
  • International: +44 20 1234 5678
  • Mobile numbers preferred for urgent communications

Navigation:

  • Back Button: Return to previous step to modify information
  • Home Button: Return to dashboard (loses current progress)
  • Form Validation: System checks all fields before proceeding

Best Practices

Planning Tips:

  • Book Early: Reserve slots as soon as your delivery dates are confirmed
  • Mobile Numbers: Provide mobile phone numbers for faster communication
  • Location Research: Use the location viewer to understand delivery points
  • Backup Options: Have alternative dates/times ready

Information Accuracy:

  • Company Names: Use exact legal business names
  • Contact Details: Ensure phone numbers are current and accessible
  • Receiving Info: Coordinate with receiving party for accurate contact details
  • Vehicle Size: Choose correct truck type to avoid access issues

Day of Delivery:

  • Bring Confirmation: Have booking confirmation readily available
  • Contact Information: Ensure receiving contact is available during delivery window
  • Arrive Prepared: Have all required documentation ready
  • Communication: Notify all parties of any changes or delays
🏁 Ready to Book?
Log in to your dashboard and click "Schedule Delivery" to get started!